di Alberto Frosini & C. S.A.S.
Delivery and Payments
Delivery and Payments.
Purchases are available also without creating an account and registering to our site by indicating the adequate details of the order and of the delivery.
Creating an account although will offer you many benefits and among them the possibility of bookmarking the items you have consulted in your in your shopping list.
Our deliveries are handled by express courier T.N.T which will deliver your product available from stock in 24/48 hours at the given address in an anonymous package so that its content may not be revealed. The shipment fee for Italy and its islands is of 5,00 euro VAT included.
It is possible to contact the nearest T.N.T office to quickly and directly solve any problems regarding the delivery of your package such as a missing recipient or an address not found and so on. Our customer service also remains at you complete disposal.
Delays and damaged goods.
All of our goods leave our warehouse on time and perfectly packaged. It may rarely occur that the courier is late in delivering the package irrespective of the scheduled delivery time. ( these are considered on whole working days). If this happens please let us so know so we can directly contact the courier and put in a complaint directly in your stead. It could also happen that the package arrives at destination damaged, due to a lack of care of the courier. We advise you to always check the package before signing for its withdrawal, if the package looks defective on view we advise you to sign the delivery document with reserve.(A specific clause you will find on the delivery document). If the document isn’t signed in this way we as a company cannot blame the courier for the damaged goods. Please contact us immediately if this happens and we will try to solve the problem as quickly as possible.
We entrust the management of our online transactions to the tried and tested Banca Sella’s GestPay platform which allows you to make purchases in total security thanks to the most recent and secure versions of the TLS 1.2.protocol and later versions. For more information regarding the security of the GestPay platform visit the page Fraud Prevention.
Payment in advance by bank transfer.
It is also possible o pay for your goods in advance by bank transfer on the company’s bank account using this IBAN code IT60Q01030141990000006832264.
Your order will be processed after verification of your payment.