di Alberto Frosini & C. S.A.S.
Return and refund policy
Most of our goods can be returned within 14 days of receiving them.
Depending on the place where you live and of the local postal service you use, we can receive your returned goods in a period ranging from two days to two weeks.
Once received your returned goods in our collection centre it will take around 2 days to process your returned goods. The time it will take for you to receive a bank transfer of the same amount of the returned good depends on your bank and its internal procedures.
The shipment costs are borne by te customer.
Ghost Farm will not refund the customer if the goods are returned defective, damaged or opened.
The customer has the right of rescission from the contract agreed with Ghost Farm without providing any justification within 14 days.
The withdrawal period during which you can rescind your contract expires on the fourteenth day after the date in which you or a third party delegated by you has receieved the goods and is in their possession.
In order to exercise your right of withdrawal, you will frist of all inform Ghost Farm to let us verify your method of payment, you can contact us via email at firstname.lastname@example.org or by phoning us at this number: +39 (0) 339 725 1422.
After having contact us you can ask to withdraw from the contract by filling in the return form.
If you decide to rescind the contract, we will refund whatever you have paid u to the moment of rescission except the shipping fees, within 14 days of your communicaion indicating your will to withdraw from the agreement. We will refund using the same method of payment you hav used for your original transaction. There will be no extra charge for the refund.
Once you have contacted our customer service and we have received the goods together with the filled in return form, we will send you a confirmation email informing you we have received your request to rescind the contract.
Ghost Farm avails itself of the right to interrupt the refunding process while awaiting returning goods.
You will have to immediately return the goods, or at least within 14 days of communicating your decision to rescind the contract, by sending them to
GHOST FARM DI ALBERTO FROSINI & C. S.A.S.
Via Madonna del Prato 116
Your returned goods will be accepted only if received within 14 days. We will not bear the shipment fees for the returned goods. We reserve the right to hold you responsible for any decrease in the product’s worth due to it having been used to the degree where it is impossible to ascertain the original product’s characteristics , nature and performance.